❓ Help Centre
Frequently Asked Questions
Find answers to all your questions about ubajee here — detailed information on accounts, deposits and withdrawals, games, bonuses, and security.
Whether you are new to ubajee or a returning player — on this FAQ page we have provided direct and clear answers to the most frequently asked questions. From opening an account to depositing money via bKash or Nagad, understanding bonus conditions, learning the rules of cricket betting, or becoming aware of responsible gaming — answers to everything are organised here. If you cannot find the answer to your question, our 24/7 English live chat support is always ready.
Account and Registration
To open an account at ubajee, you need an active mobile number, a valid email address, and your full name. The registration process is simple and quick — it takes just a few minutes to complete. Registering with accurate information ensures that all future transactions are carried out securely. Please note that only people aged 21 or older can create an account at ubajee.
No, each person is allowed only one account at ubajee. Creating multiple accounts using the same mobile number, email, or payment method is against the platform's rules. If someone breaks this rule, all of their accounts may be closed and any bonuses may be forfeited. If you have any issues, please contact us via live chat.
On the ubajee login page, select the "Forgot password" option. Enter your registered mobile number or email and a verification code will be sent to you. Once you enter the code correctly, you will be able to set a new password. If you run into any trouble, our 24/7 live chat support is ready to help.
For secure transactions at ubajee, identity verification may be required for withdrawals above a certain amount. This process may require a photo of your national ID card or passport. It is done to ensure the security of your account and to prevent fraud. Verification is completed quickly and your information is kept fully secure.
Yes, ubajee is fully mobile-friendly. You can access ubajee from any modern browser on an Android or iOS device. The website automatically adapts to mobile screens, so you can enjoy the full experience without a separate app.
Deposits and Withdrawals
Deposits from bKash into ubajee are generally instant — in most cases the amount is added to your account within a few seconds to 2-3 minutes. Occasional brief delays can happen due to temporary bank or network congestion. If you have an issue, contact us via live chat with your transaction ID and we will resolve it quickly.
The minimum deposit amount at ubajee is ৳100 — this applies to any payment method including bKash, Nagad, Rocket, Upay, or bank transfer. The minimum withdrawal amount is ৳1,000. Make sure your account has a sufficient balance and that all bonus conditions have been met before withdrawing.
Withdrawals from ubajee to Nagad typically take between 30 minutes and 3 hours. Most withdrawal requests are processed quickly. There may be a small delay during peak hours, but if it takes more than 3 hours, please let us know via live chat. It is important that your Nagad number is correctly added to your account.
ubajee itself does not charge any fees for deposits or withdrawals. However, your mobile banking service (bKash, Nagad, Rocket, Upay) or bank may apply their own transaction fees — this is in line with the respective provider's policy. Always check your payment provider's charges in advance.
Deposits and withdrawals via bank transfer are supported at ubajee. Transactions can be made from most listed Bangladeshi banks, including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. For the latest list of supported banks, please ask via our live chat.
A withdrawal request generally cannot be cancelled once it is being processed. However, if processing has not yet started, you may contact live chat to request a cancellation. It is important to decide quickly, as ubajee processes withdrawal requests fast.
Games and Gameplay Rules
To bet on BPL (Bangladesh Premier League) matches at ubajee, first go to the Cricket section. Select your preferred match from the match list, choose a market (match winner, total runs, top batsman, etc.), and enter your bet amount. Confirm the bet slip — then, depending on the match result, your winnings will be added to your balance.
Yes, ubajee offers live or in-play cricket betting. You can place bets by watching real-time odds while a match is in progress. Various international series are covered, including T20 World Cup, IPL, and BPL. Odds change quickly in live betting, so it is important to make decisions carefully.
RTP (Return to Player) is the long-term return rate of a slot game — it indicates how much money you can expect to get back on average for every ৳100 wagered, in theory. A higher RTP means better returns over the long run. However, RTP is not a guarantee of winning — every spin is completely random. All games at ubajee are sourced from certified providers to ensure fair play.
ubajee features content from world-class game providers. Slots, live casino, and fishing games are available from many established studios, including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. Each game provider maintains its own security and fairness standards.
Yes, ubajee's live casino games run smoothly on mobile devices. Live dealer games from Evolution Gaming and Ezugi are mobile-optimized. For the best experience, a good internet connection (4G or Wi-Fi) and a modern browser are recommended.
Bonuses and Promotions
When you open a new account at ubajee, you will receive a 100% bonus on your first deposit, up to a maximum of ৳5,000. For example: if you deposit ৳1,000 you will receive a further ৳1,000 as a bonus — giving you a total balance of ৳2,000. If you deposit ৳12,000, you will receive the maximum bonus of ৳5,000 — a total of ৳17,000. The bonus must be wagered 10 times before it can be withdrawn.
A 10x wagering requirement means you must place bets totalling 10 times the bonus amount before you can withdraw. For example, if you received a ৳1,000 bonus, you would need to complete ৳10,000 in bets before the bonus becomes withdrawable. ubajee's wagering conditions are fairly easy compared to the market, which is convenient for players.
ubajee's VIP program has five levels: Bronze (0.2% weekly cashback), Silver (0.4%), Gold (0.6%), Platinum (0.8%), and Diamond (up to 1.0%). Playing more allows you to advance to the next level. Higher levels also come with personalised offers, priority support, and special rewards.
In general, the conditions on a bonus depend on which type of bonus you have received. Some bonuses can be used on all games, while others are for specific game categories. For details, read the bonus terms and conditions or ask our live chat support — they will explain everything clearly in English.
ubajee offers special promotions for various festivals and seasonal occasions. Special bonuses and cashback offers may be available during Eid, Pohela Boishakh, or the BPL season. To stay up to date with the latest promotions, check the promotions page regularly or ask via live chat.
Security and Responsible Gaming
ubajee uses SSL encryption technology to keep all your personal and financial information secure. Your data is never sold or shared with third parties. ubajee maintains the highest security standards as a safe and trustworthy platform. For more details about our privacy policy, please visit the relevant page on the site.
Yes, ubajee strictly verifies age. Only people aged 21 or older can create an account and play games. Providing age-related information during registration is mandatory and identity verification may be carried out if needed. Accounts belonging to underage users will be closed immediately.
If you feel that gaming is having a negative impact on your daily life, take a break immediately. ubajee believes in responsible gaming. You can set your own deposit limits, bet limits, or session time limits. You can even request a temporary or permanent account suspension if needed. Contact us via live chat — we are ready to help.
Self-exclusion is the process of keeping your own account closed for a set period of time. To request self-exclusion at ubajee, apply via live chat and let us know how long you would like to take a break — this is possible for periods ranging from 7 days to longer durations. Your account will be completely inactive during this time.
ubajee offers 24/7 live chat support in English — at any time of day or night. You will find the live chat button on any page of the site. If you would like to contact us by email, send a message to [email protected]. Our support team is committed to providing you with fast and effective solutions.
Still have questions? Contact support
Our 24/7 English live chat support team is always ready to answer any questions you may have. Or send us an email — we will respond quickly.
24/7 Live Chat — in English
[email protected]