ubajee's Privacy Policy
Your personal information is completely safe with us. This page describes in detail how ubajee collects, uses, and protects your information.
Introduction and Scope
ubajee is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy applies to the ubajee website (ubajee.cam) and all services connected to it.
This policy describes what types of information we collect, how we use it, who we share it with, and what steps we take to protect your information. By using our platform, you are considered to have given your consent to the terms of this privacy policy.
Important: This privacy policy applies only to individuals who are 21 years of age or older. Registration or participation on the ubajee platform by minors is strictly prohibited.
Information We Collect
ubajee collects only the information that is necessary for providing our services, managing accounts, and meeting legal obligations. A description of the different types of information is given below:
2.1 Information You Provide Directly
When you register with ubajee or use our services, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Documents required for identity verification (national ID card or passport)
- Financial transaction information — such as bKash, Nagad, Rocket, or Upay account numbers
- Login password (stored in fully encrypted form)
- Information provided during customer service communications
2.2 Automatically Collected Information
When you use our website, some information is collected automatically:
- IP address and device type
- Browser type and version
- Date and time of website use (according to Bangladesh Standard Time)
- Which pages were visited and how long was spent on them
- Cookie and session information
- Referral source information
2.3 Transaction-Related Information
A record of every financial transaction is stored in our system. This includes the amount, method, time, and status of deposits and withdrawals. This information is used to resolve financial disputes and prevent fraud.
Purpose of Using Information
ubajee uses the information collected for the following legitimate purposes:
3.1 Providing and Managing Services
- Creating and managing your account
- Processing deposit and withdrawal requests
- Managing bonuses and promotions
- Managing VIP tiers and rewards programs
- Storing gaming history and statistics
3.2 Security and Verification
- Completing KYC (Know Your Customer) verification
- Preventing unauthorized access to accounts
- Detecting and preventing fraud and money laundering
- Preventing access by minors
- Ensuring a fair gaming environment
3.3 Communication and Support
- Providing support in Bengali via 24/7 live chat
- Sending important account-related notifications
- Sending transaction confirmation messages
- Informing you of promotional offers if you have given your consent
3.4 Fulfilling Legal Obligations
Providing necessary information in response to lawful requests from legal authorities, complying with responsible gaming policies, and maintaining accurate records of financial transactions are part of our legal responsibilities.
Cookie and Tracking Technologies
Cookies and similar tracking technologies are used on the ubajee website. This helps improve your browsing experience and ensures the site functions correctly.
4.1 Types of Cookies
- Essential Cookies: Necessary for the core functions of the website — login sessions, security tokens, and so on.
- Performance Cookies: Used to analyze site traffic and improve page loading speed.
- Functionality Cookies: Used to remember your preferences — such as language selection.
- Targeting Cookies: Used to display relevant offers and promotions. You can disable these.
4.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, please note that disabling essential cookies may disrupt some important functions of the website and you may not be able to log in to the site properly.
Sharing Information with Third Parties
ubajee does not sell, rent, or provide your personal information to any third party without permission. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Our payment processing partners — such as bKash, Nagad, Rocket, and Upay — are entitled to receive the information necessary to complete transactions. These partners have their own privacy policies and may only use information for specified purposes.
5.2 Legal Authorities
We may be required to provide information to meet court orders, lawful requests from law enforcement agencies, or the requirements of applicable law. In such circumstances, we will provide only the information that is legally required.
5.3 Fraud Prevention
Limited information may be shared with specialist fraud-prevention services to detect and prevent fraud, money laundering, or other unlawful activities.
Our commitment: We will never provide your personal information to third parties for marketing purposes without your full and explicit consent.
Data Protection Methods
ubajee takes industry-standard technical and organizational measures to protect your information. Our security infrastructure is regularly reviewed and updated.
6.1 Technical Protection
- All data transfers secured with SSL/TLS encryption
- Passwords stored using advanced hashing algorithms — never in plain text
- Firewall and intrusion detection systems active
- Regular security audits and vulnerability assessments are conducted
- Automatic alert system for suspicious login attempts
- Two-factor authentication (2FA) available
6.2 Organizational Protection
- Only authorized staff have access to personal information
- All staff receive training on privacy and data protection
- A specific response plan exists for data breach incidents
- Regular internal security reviews are conducted
However, no data transfer over the internet or electronic storage system can be claimed to be 100% secure. Therefore, even though we take every precaution, we ask you to keep your account password confidential and to notify us immediately of any suspicious activity.
Data Retention Period
ubajee retains your information only for as long as necessary. The retention period depends on the type of information and legal obligations.
7.1 Information for Active Accounts
While your account is active, we retain all account information. This includes transaction history, gaming records, and communication logs.
7.2 Retention After Account Closure
Even after your account is closed, we may retain certain information for a specified period to meet legal requirements. In particular, retaining records of financial transactions, identity verification documents, and proof of consent is part of our legal obligation.
7.3 Requests to Delete Information
After specific legal obligations have been fulfilled, you may request that your personal information be deleted. Please note, however, that it may not be possible to delete information that we are required to retain under applicable law.
Your Rights and Controls
ubajee respects your rights over your personal information. Your main rights are described below:
8.1 Right to Know
You can find out at any time what information we hold about you and how it is being used. Contact our support team for this information.
8.2 Right to Correct Information
If there is any error or incompleteness in the information we hold about you, you may request that it be corrected. Keeping accurate information also helps us maintain the quality of our services.
8.3 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted. However, this may affect the management of your account and the provision of services.
8.4 Right to Opt Out of Marketing Communications
You may unsubscribe from promotional emails or notifications at any time. To do so, notify our support team or use the unsubscribe link in the email.
To exercise any of your information rights, contact our support team via 24/7 live chat or write to us by email. We will respond to your request in Bengali.
Responsible Gaming and Personal Information
ubajee gives the highest priority to responsible gaming. Your gaming information — such as bet amounts, duration, and win/loss history — is used by us to monitor your gaming behavior and to assist you if needed.
If our system detects any pattern that indicates problematic gaming, we may reach out to you. This information is used solely for your protection and will never be used against you.
To learn more about responsible gaming, visit our Responsible Gaming page.
Changes to the Privacy Policy
ubajee may update this privacy policy from time to time. Changes may be due to legal obligations, technological developments, or changes to our services.
10.1 Notification of Changes
If any significant changes are made to the privacy policy, we will notify you by email or through a clear notice on the website. The date of the change will be noted at the top of the page as "Last Updated".
10.2 Continued Use After Changes
If you continue using the ubajee platform after notification, you will be considered to have accepted the updated privacy policy. If you do not agree with the new policy, you may request that your account be closed.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, contact us using any of the methods below. Our team is always ready to assist in Bengali.
Contact Methods
Response Time
Along with reading this policy, you are requested to also read our Terms and Conditions and Responsible Gaming pages. Together, these three documents define the complete legal framework of your relationship with ubajee.