ubajee Terms and Conditions
Full Details

These terms and conditions ("Terms") set the foundation for operating the ubajee platform and all its related services. When you register on ubajee, log in, or use the platform in any way, you automatically agree to these Terms in full. If you object to any term, please stop using the platform.

ubajee is committed to providing a reliable online gaming experience for users in Bangladesh. By using our platform, you confirm that you are at least 21 years old and eligible to participate in online gaming under your local laws.

Eligibility and Age Requirement

The following eligibility conditions must be met to participate on the ubajee platform.

1.1 Age Requirement

You must be at least 21 years old to participate on ubajee. This platform is for those aged 21 and above only. We reserve the right to verify age at the time of registration. Providing false age information may result in immediate account cancellation and forfeiture of any deposited funds.

1.2 Geographic Applicability

ubajee provides services targeting users in Bangladesh. You are responsible for ensuring that online gaming activities from your location are permitted under your local laws.

1.3 Single Account Policy

Each person may operate only one ubajee account. Operating multiple accounts on behalf of the same person is strictly prohibited and may result in all accounts being cancelled.

Account Registration and Management

2.1 Registration Process

To create an account on ubajee, you must provide accurate and complete information. Providing your real name, phone number, and date of birth at the time of registration is mandatory. Providing false information is a direct violation of these Terms.

2.2 Account Security

It is your responsibility to keep your ubajee account login details (username and password) completely confidential. Do not share your login details with anyone. You are fully responsible for any activity carried out from your account. If you suspect unauthorized access, contact our 24/7 live chat support immediately.

2.3 Identity Verification (KYC)

ubajee may request documents for identity verification at any time. This may include:

• Copy of National ID (NID) or passport
• Proof of ownership of the payment method used
• Address verification documents (where applicable)
• Selfie or photo ID (if required for security purposes)

ubajee reserves the right to suspend withdrawals if you do not cooperate with the verification process.

2.4 Updating Account Information

If your contact information changes, update your profile immediately or notify the support team. ubajee is not responsible for any issues arising from outdated information.

Deposit and Withdrawal Policy

3.1 Deposit Rules

The minimum deposit amount on ubajee is ৳100. We currently support the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. Please ensure you use the correct account number and reference number when making a deposit.

Deposited funds are generally credited to the account instantly. If there is a delay due to a technical issue, please contact the support team with proof of payment.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 30 minutes to 3 hours. Before requesting a withdrawal, please ensure:

• Your account identity verification is complete
• The wagering requirement for any active bonus has been met
• The withdrawal method is consistent with the deposit method
• There are no pending verification processes on your account

3.3 Payment Method Consistency

ubajee generally processes withdrawals through the same payment method used for the deposit. This is part of compliance with international anti-money laundering standards.

3.4 Currency

All transactions on the ubajee platform are conducted in Bangladeshi Taka (BDT / ৳).

Bonuses and Promotional Offers

4.1 Welcome Bonus

ubajee offers new members a 100% first deposit bonus of up to ৳5,000. For example:

• You deposit ৳1,000 → Bonus ৳1,000 → Total balance ৳2,000
• You deposit ৳12,000 → Bonus ৳5,000 (maximum limit) → Total balance ৳17,000

A 10x wagering requirement applies to this bonus. This means the bonus amount must be wagered 10 times before it can be withdrawn.

4.2 VIP Cashback Program

ubajee has five VIP tiers, each offering weekly cashback benefits:

• Bronze: Up to 0.2% weekly cashback
• Silver: Up to 0.4% weekly cashback
• Gold: Up to 0.6% weekly cashback
• Platinum: Up to 0.8% weekly cashback
• Diamond: Up to 1.0% weekly cashback

Based on your gaming activity, you can gradually advance to higher tiers.

4.3 General Bonus Terms

• A bonus can only be claimed once (unless the offer states otherwise)
• Bonuses cannot be transferred to a third party
• If you withdraw before meeting the wagering requirement, the bonus will be cancelled
• ubajee reserves the right to change, suspend, or cancel any promotional offer at any time
• ubajee reserves the right to investigate an account if bonus abuse is suspected

Gameplay Rules

5.1 Fair Play Policy

All game and betting results on ubajee are determined through certified Random Number Generator (RNG) technology. We are committed to ensuring a fair and transparent gaming environment. No result is predetermined and no manipulation in anyone's favour is possible.

5.2 Technical Errors

In the case of incomplete rounds caused by server errors, internet disconnection, or any other technical issue, ubajee will provide a reasonable resolution. ubajee reserves the right to void abnormal winnings generated as a result of an automated error.

5.3 Game Rules

Each game has its own rules which are displayed within the game. It is your responsibility to read the rules before starting a game. The rules of game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming) apply to their respective games.

5.4 Betting Limits

Each game and market has its own minimum and maximum betting limits. These limits are displayed in the game interface. It is not possible to place bets outside these limits. ubajee reserves the right to change betting limits at any time.

Prohibited Activities

The following activities are strictly prohibited on the ubajee platform:

6.1 Fraudulent Activities

• Operating games through software bots, automated scripts, or artificial intelligence
• Deliberately exploiting game vulnerabilities or bugs
• Taking advantage of technical errors without reporting them
• Using third-party software to gain an unfair advantage

6.2 Financial Violations

• Money laundering or suspicious financial activity
• Using stolen or unauthorized payment methods
• Chargeback fraud or raising false disputes
• Claiming bonuses multiple times through multiple accounts

6.3 Behavioural Violations

• Game collusion with other users
• Abusive or threatening behaviour toward support staff or other users
• Creating an account using a false identity or another person's information

Personal Information and Privacy

7.1 Data Collection

ubajee collects certain personal information during your registration and transactions, which is necessary for providing secure services and meeting legal obligations. We keep your information secure using SSL encryption technology.

7.2 Use of Information

The collected information is used to:

• Verify accounts and ensure security
• Process transactions and provide customer service
• Prevent fraud and money laundering
• Meet legal and regulatory requirements
• Provide a personalized gaming experience

7.3 Information Sharing

ubajee does not sell your personal information to third parties. However, limited information may be shared with relevant parties where required by legal obligations, fraud investigations, or payment processing needs.

For more details, please read our Privacy Policy.

Account Suspension & Closure

8.1 Suspension by ubajee

ubajee may temporarily or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms and Conditions
• Failure to assist with identity verification
• Suspicion of fraudulent activity
• Suspicious activity related to money laundering
• As required by regulatory or legal directive

8.2 Voluntary Account Closure

If you wish to close your ubajee account, please notify our support team via live chat. Before submitting a closure request, complete any outstanding wagering and withdraw your available balance.

8.3 Balance on Suspended Accounts

If an account is closed due to a breach of the Terms and Conditions, any bonuses and winnings earned from bonuses will be forfeited. A decision on whether to return the original deposited amount (where applicable) will be made following an investigation.

Limitation of Liability

9.1 Nature of the Service

The ubajee platform is provided on an "as-is" basis. We cannot guarantee uninterrupted, error-free service. The service may be temporarily unavailable due to maintenance, technical upgrades, or unforeseen circumstances.

9.2 Liability for Financial Loss

ubajee is not responsible for financial losses resulting from gaming outcomes. Gaming inherently carries financial risk, and you are playing having voluntarily accepted that risk. Only play with money you can afford to lose.

9.3 Third-Party Services

Payment gateways (bKash, Nagad, Rocket, etc.) and game providers are independent third parties. ubajee is not directly liable for disruptions, errors, or delays in their services, but we are committed to assisting in resolving such issues.

9.4 Internet Connection

It is your responsibility to ensure a stable internet connection. ubajee is not liable for any outcome resulting from a game being interrupted due to a connection loss.

Responsible Gaming

ubajee believes gaming is for entertainment — not addiction. We are committed to the wellbeing and welfare of all our users.

10.1 Setting Your Own Limits

We provide users with the ability to set their own deposit and betting limits. If you feel that gaming is having a negative impact on your life, please notify our support team immediately.

10.2 Self-Exclusion

You may request that your account be restricted for a specific period or permanently. This feature is completely free and available 24/7 via live chat.

10.3 Protection of Minors

Minors (under 21 years of age) may not use ubajee. If minors have access to your device, please use parental control software.

Amendment of Terms

11.1 Right to Make Changes

ubajee reserves the right to change, amend, or update these Terms and Conditions at any time. For significant changes, we will endeavour to notify users through applicable channels (email or platform notification).

11.2 Continued Use After Changes

If you continue to use the platform after the Terms and Conditions have been updated, you will be considered to have accepted the new terms. Therefore, it is recommended that you visit this page regularly to review the latest Terms and Conditions.

11.3 Version Effective Date

The date of each amendment will be displayed at the top of the page as the "Last Updated" date. If you need a copy of a previous version, please contact the support team.

Contact & Complaints

12.1 Submitting a Complaint

If you have any complaints or questions regarding these Terms and Conditions or ubajee services, please contact us:

• 24/7 Live Chat: Speak with us directly in Bengali via live chat on the platform
• Email: [email protected]

We will endeavour to review and resolve all complaints as quickly as possible.

12.2 Dispute Resolution

In the event of a dispute, first try to resolve it directly with the support team. If you are not satisfied with the support team's decision, the matter will be referred to our management team for review.

12.3 Applicable Law

These Terms and Conditions will be interpreted and applied in accordance with the relevant applicable laws and regulations.